You can pay via credit card or directly via your “PayPal” account. All payments are safe and your data protected.
How do I make a purchase?
To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.
Do I need an account to place an order?
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
Subject to availability we aim to ship your order within 48 – 72 hours. Custom made products will take up to 3 days. Parcels are normally only delivered between Monday and Friday.
Although we will do our best we can to ensure your order is delivered on time Delewoo is not liable for delays beyon our control. Deliveries may also take longer over public holidays and during busy periods such as Christmas.
Please be aware that customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.
If you‘re having trouble with order, please contact us and we’ll be happy to help.
When will my order be shipped?
Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).
How do I track my order?
Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.
Will I have to pay any additional taxes or duties?
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.